Last updated: 31 October 2026
1. Shipping charges
- Free shipping on all orders of ₹399 and above (after discounts).
- Orders below ₹399: flat ₹70 shipping charge, shown at checkout.
- Freshokit Sample Kit: the samples are free; a fixed shipping charge of ₹175 applies per sample kit order.
- There is no extra charge for Cash on Delivery (COD).
- International orders: flat ₹1,700 shipping to the countries listed at checkout. Customs duties or import taxes, if any, are payable by the customer.
2. Dispatch time
Orders placed before 2 PM on a working day are usually dispatched the same or next working day. Orders placed on Sundays or public holidays are dispatched on the next working day. If there is any delay in dispatch, we will inform you on WhatsApp, SMS or email.
3. Delivery time (India)
- Delhi NCR: usually 1 to 2 days after dispatch.
- Metro cities: usually 2 to 4 days after dispatch.
- Rest of India: usually 4 to 7 days after dispatch. Remote and North East locations may take a few days longer.
These are estimates based on our courier partners' typical timelines and are not guaranteed. Delays can happen due to weather, festivals, strikes or courier issues beyond our control.
4. Order tracking
As soon as your order is dispatched, you will receive the courier name and tracking link on WhatsApp, SMS and email. You can also track your order from the My Account section if you placed the order with an account. If you have not received tracking details within 3 working days of ordering, please message us on WhatsApp at +91 93106 13200.
5. Cash on Delivery (COD)
- COD is available across India on all regular products, with no extra charge.
- Please keep the exact amount ready. Most courier partners also accept UPI payment at the doorstep.
- Our team or the courier may call to confirm a COD order before dispatch. Orders that cannot be confirmed may be cancelled.
- If a COD order is refused at the door or returned undelivered, we may ask for prepaid payment on your future orders.
6. Delivery address and failed deliveries
- Please enter a complete address with landmark, PIN code and a working mobile number. Address changes are possible only before dispatch; message us on WhatsApp as soon as possible.
- Our courier partner will attempt delivery up to 3 times. If the address is incorrect, the premises are locked, or you are not reachable on phone, the order is returned to us.
- For prepaid orders returned undelivered, we will refund the order amount after deducting the shipping cost, or reship the order on request.
7. Damaged or incorrect items
If your package arrives damaged, opened or with the wrong item, please do not accept it if possible. If you have already accepted it, send us a photo or video of the package and the product within 48 hours of delivery on WhatsApp at +91 93106 13200 or email info@freshokit.com. We will arrange a replacement or refund as per our Return and Refund Policy.
8. Bulk, corporate and gifting orders
For bulk orders, corporate gifting, custom hampers or private label manufacturing, please contact us on WhatsApp at +91 93106 13200 or email info@freshokit.com. Shipping terms for such orders are shared separately.
9. Contact us
Freshokit India Pvt. Ltd.
DLF Corporate Green DCG4-1403, Sector-74 A, Gurugram, Haryana 122004
WhatsApp / Phone: +91 93106 13200 (Mon to Sat, 10 AM to 6 PM)
Email: info@freshokit.com