Return and Refund policy

Last updated: 31 October 2026

We want you to be happy with every Freshokit product. If something is not right, this page explains how cancellations, returns, replacements and refunds work.

1. How to reach us

For any cancellation, return or refund request, contact us through any of these:

Please share your order number (for example #FK1234) and your registered mobile number so we can help you faster.

2. Cancelling an order

  • You can cancel an order free of charge at any time before it is dispatched. Message us on WhatsApp or email with your order number.
  • Once the order has been dispatched, it cannot be cancelled. You may refuse the delivery or request a return after delivery as per Section 3.
  • For prepaid orders cancelled before dispatch, the full amount is refunded to the original payment method within 5 to 7 working days.

3. Returns and replacements

Since our teas, coffees and wellness products are food and consumable items, we accept returns only in the following cases:

  • Product received damaged, leaking or with a broken seal
  • Wrong product or wrong variant delivered
  • Product past its expiry date at the time of delivery
  • Missing items in the order
  • Quality issue with the product

Please report the issue within 7 days of delivery on WhatsApp or email along with:

  • Your order number
  • Clear photos or a short video of the outer package, the product and the batch or expiry label

Once we verify the issue, we will offer a free replacement or a full refund, whichever you prefer. In most cases you do not need to send the product back; if a pickup is needed, we will arrange it at no cost to you.

If you have a genuine concern after the 7-day window, please still write to us. We will do our best to resolve it.

4. What cannot be returned or refunded

  • Change of mind, or not liking the taste or aroma, after the product has been opened or used. We recommend trying our Sample Kit first if you are unsure.
  • Products that have been fully consumed.
  • Products that were not stored as per the instructions on the pack.
  • Issues reported without photo or video proof, or reported after the return window.
  • Free gifts, promotional items and sample kits.

5. Refund timelines and method

Payment method used Refund goes to Timeline after approval
UPI, card, net banking, wallet (Razorpay) Same payment method 5 to 7 working days
Cash on Delivery Your UPI ID or bank account (we will ask for details) 5 to 7 working days after we receive your details

Refund timelines depend on your bank or card issuer. If you do not see the refund after 7 working days, share your order number with us and we will send you the refund reference number.

The refund amount can never exceed the amount actually paid for that order. Shipping charges, if any, are refunded only when the return is due to our error (damaged, wrong or missing product).

6. Undelivered and refused orders

  • If a prepaid order comes back to us because the address was incomplete, the premises were locked, or you could not be reached, we will contact you to reship it. If you prefer a refund instead, the order amount is refunded after deducting the shipping cost.
  • COD orders that are refused at the door or returned undelivered are cancelled automatically. We may ask for prepaid payment on future orders.

7. Discounts and offers

If a discount code or offer was applied to your order and part of the order is refunded, the refund is calculated on the discounted price actually paid for that item.

8. Grievance officer

If your concern is not resolved to your satisfaction, you can write to our grievance officer at info@freshokit.com with the subject line "Grievance: Order #<your order number>". We aim to respond within 48 working hours.

Freshokit India Pvt. Ltd.
DLF Corporate Green DCG4-1403, Sector-74 A, Gurugram, Haryana 122004