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Return and Refund policy

1 A cancellation charge will apply if the order is cancelled or returned in one of the following situation(s) or a combination thereof:

  • a) The address provided by user is incomplete or incorrect
  • b) The premises are found locked
  • c) User is not reachable on phone and/or does not respond to attempt(s) to contact him/her.
  • d) For COD orders, if the customer refuses or is unable to pay the full amount at the time of delivery

2. Cash payments at the time of delivery (for COD orders) can only be refunded to user’s“My Wallet” balance.

3. We provide to the users, facility to cancel or amend an order. User can do so from the user’s account under the section “My Orders”. Such cancellations or amendments to the order shall be made before the status of the order changes to “Out-for-delivery”. Once the order status has changed to out-for-delivery, order cancellation or amendment is not possible because the delivery person would have already left the warehouse.

4.No cancellation or refund is available in following situations:

  • i. Customer has consumed the product in its entirety and no remnants are available to be returned
  • ii. User has not followed the appropriate usage, handling and storage instructions (available on the packaging of that product)5. of the product leading to deterioration of that product

5.If the customers notice the deficiency in a product after the delivery, the customer should inform Freshokit by email or calling on customer care or by raising a complaint against the specific order on “orders” page in “my accounts section.We accept returns and rejects, and offer full refunds with following time limits:

  • Product Category     Returns time limit
  • Processed foods     Within 48 hours of delivery
  • Bread     Returns only at point of delivery
  • Dairy     Returns only at point of delivery
  • Fruits & Vegetables     Returns only at point of delivery

If you face a situation where you have a good reason to return product(s) after the expiry of time limits mentioned above, please contact us and we will try to resolve your issue satisfactorily.

6.The refund amount for an order, in no circumstance, can exceed the amount received by Freshokit for that order. We are not liable for any consequential or indirect loss or claim beyond the amount actually received by us.

7.We provide to the users, facility to cancel or amend an order. User can do so from the user’s account under the section “Orders”. Such cancellations or amendments to the order shall be made before the status of the order changes to “Out-for-delivery”. Once the order status has changed to out-for-delivery, order cancellation or amendment is not possible because the delivery person would have already left the warehouse.

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