Q.1 What kind of products does Freshokit sell?

Ans. You can buy 1000+ products on Freshokit – everything from groceries to Tea & coffee, products and much more. We get it delivered at your doorstep in the fastest and the safest way possible.

Q.2 What cities and locations does Freshokit operate in?

Ans. The delivery service is operate in all over India

Q.3 Does Freshokit deliver 24 hours/all night?

Ans. As of now,The our deliveries begin from 7 AM and the last delivery is completed by 7 PM in Gurugram .

Q.4 Do you take into consideration delivery partners’ safety?

Ans. The average delivery speed for our fleet is 15kmph and the average distance covered by our delivery partners is about 2km. This is possible only due to the efficiency of our systems , coupled with our in-house technology. Our delivery partners connect the dots – between the stores and the customers – in the safest way possible. Read this blogpost to know more.

Q.5 What are your delivery timings?

Ans. Our delivery between 7AM to 7PM

Q.6 Can I change the delivery address of my order?

Ans. At this time, we do not offer this option. You can, however, cancel your order and reorder from a different locality

Q.7 What if I don’t receive my order by the scheduled time?

Ans. On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order

Q.8 How can I cancel my order?

Ans. Freshokit provides easy and hassle-free cancellation. You can cancel your order via the app or web on the order details page while it is still in the packing stage.

Q.9 What if I have a complaint regarding my order?

Ans. Please reach out to us via the “Customer Support” section on the app/web. Our customer care team is more than happy to help

Q.10 How are the fruits and vegetables packaged?

Ans. Bags are the most commonly used packaging materials for Fruits frozen, fruits and vegetables due to their flexibility during processing and handling. They can be used with or without outer cardboard cartons to protect against tearing

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